Izumisano, Japan:
Kansai Worldwide Airport in Japan cannot be held accountable for the much less superlative efficiency of airways or different stops on a traveller’s journey, however it claims its handlers by no means lose a bag.
In 30 years of operation, the airport serving the area round Osaka and Kyoto says it has by no means misplaced a suitcase, a set of golf golf equipment, a stroller or something the truth is — a feat its workers humbly shrug off as nothing particular.
“We simply comply with the work processes and guidelines and do what we have now to do,” Tsuyoshi Habuta, the supervisor at CKTS, one of many dealing with firms at Kansai, advised AFP.
There isn’t any “particular coaching” however Habuta and his groups deal with greater than 3,000 items of bags every single day with consideration to element.
“We fastidiously deal with suitcases to keep away from shocks. Suitcase handles are aligned in a course that’s simple for purchasers to choose up,” Habuta stated.
“We hand fragile objects, strollers, surfboards and skis on to passengers,” he stated.
Baggage is on the carousel inside within the terminal constructing “inside quarter-hour of the plane’s arrival to minimise stress of shoppers,” he added.
One in all Japan’s busiest worldwide airports, Kansai was ranked the World’s Finest Airport for Baggage Supply by UK-based airport score organisation SKYTRAX in April.
“Everybody on the Kansai Airport is pleased with this,” co-CEO of the airport Benoit Rulleau advised AFP.
Rulleau acknowledged that it’s simpler to realize zero misplaced luggage at an airport corresponding to Kansai, which serves comparatively few connecting passengers.
However he stated the achievement displays the “unbelievable devotion” of the airport’s employees.
The variety of misplaced or delayed luggage has sharply decreased globally prior to now decade because of expertise, stated Nicole Hogg, baggage portfolio director at SITA, a Geneve-based IT providers supplier within the air transport trade.
“If you concentrate on the passenger volumes that we have now, 6.9 luggage being mishandled (per 1,000 passengers) is a really low determine,” Hogg advised AFP.
“A decade in the past, we have been in double figures,” she stated, including “the trade investing in expertise is unquestionably paying off.”
She defined that baggage is never mishandled when passengers haven’t any connections.
“The complexity actually comes within the switch course of the place passengers have quick connection occasions and so they’re attempting to get from one flight to a different,” she stated.
Kansai lately returned to its pre-pandemic degree of 25 million worldwide passengers a yr.
Forward of the Osaka Expo 2025 it has gone by way of a renovation with a brand new safety checkpoint that permits for an excellent smoother expertise.
Rulleau stated the airport will be capable of accommodate as much as 40 million passengers a yr — and possibly none of them will lose their bag.
(Aside from the headline, this story has not been edited by NDTV employees and is printed from a syndicated feed.)